Accessibility

Context

Orange undertakes to make its internet, intranet, extranet websites and its mobile applications accessible in accordance with article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions:

the Digital Accessibility Multi-year Plan 2024 - 2026 (PDF, 165Ko).

This accessibility statement applies to parnasse.fr.

Conformity level:

parnasse.fr is no compliant to the criteria with WCAG version 2.2, level AA.

ORANGE SA refers to the WCAG international recommendations version 2.2, level AA. Here is the correspondence link between the RGAA and the WCAG (french).

The analyze was carried out via la Va11ydette.

Tests result

Global compliance

29%

Average compliance

70%

The compliance audit carried out by ORANGE SA reveals that :

  • 29% of WCAG level A and AA criteria are met.
  • The average compliance rate of the online service is 70%.
Summary by levels
Level A AA Total
Number of criteria 32 24 56
Compliant 6 6 12
Non-compliant 17 13 30
Not applicable 9 5 14
Compliance 26% 32% 29%
Compliance rate by pages according to the two levels of criteria A and AA
Criteria / Level Compliant / A Compliant / AA Non-compliant / A Non-compliant / AA Not applicable / A Not applicable / AA Compliance rate
Home + Navigation bar 9 8 9 8 14 8 50 %
Mobile Plans 12 8 4 6 16 10 67 %
Unique offers created just for you 11 9 2 4 19 11 77 %
Over 15 years of expertise 12 8 2 3 18 13 80 %
La Haute École du Service Parnasse 12 9 4 4 16 11 72 %
Contact 10 9 6 7 16 8 59 %
Legal Information 11 10 0 2 21 12 91 %
[PDF] Conditions générales - Offre Parnasse Mobile pour les particuliers 4 2 3 3 25 19 50 %
Be a Member of our Circle 9 8 3 3 20 13 74 %
Parnasse Application Authentication 10 10 6 3 15 10 69 %
Parnasse Application (connected) 8 6 7 6 16 11 52 %
Plans -> Mobile Plans (connected) 10 10 4 1 17 12 80 %
Plans -> Invoices (connected) 9 8 3 3 19 12 74 %
Contact-us (connected) 10 9 5 2 16 12 73 %
Legal Information (connected) 7 6 3 2 21 15 72 %

Content not accessible

All non-conformities have been identified and addressed by the appropriate teams. Below is the list of WCAG criteria that are not compliant:

Non-compliances

List of non-compliant WCAG criteria :

  • 1.1.1 Non-text Content, Level A
  • 1.2.1 Audio-only and Video-only (Prerecorded), Level A
  • 1.2.3 Audio Description or Media Alternative (Prerecorded), Level A
  • 1.2.5 Audio Description (Prerecorded), Level AA
  • 1.3.1 Info and Relationships, Level A
  • 1.3.2 Meaningful Sequence, Level A
  • 1.3.5 Identify Input Purpose, Level AA
  • 1.4.1 Use of Color, Level A
  • 1.4.3 Contrast (Minimum), Level AA
  • 1.4.4 Resize text, Level AA
  • 1.4.10 Reflow, Level AA
  • 1.4.11 Non-text Contrast, Level AA
  • 1.4.12 Text Spacing, Level AA
  • 2.1.1 Keyboard, Level A
  • 2.2.2 Pause, Stop, Hide, Level A
  • 2.4.1 Bypass Blocks, Level A
  • 2.4.2 Page Titled, Level A
  • 2.4.3 Focus Order, Level A
  • 2.4.4 Link Purpose (In Context), Level A
  • 2.4.5 Multiple Ways, Level AA
  • 2.4.6 Headings and Labels, Level AA
  • 2.4.7 Focus Visible, Level AA
  • 2.5.3 Label in Name, Level A
  • 3.1.1 Language of Page, Level A
  • 3.1.2 Language of Parts, Level AA
  • 3.3.1 Error Identification, Level A
  • 3.3.2 Labels or Instructions, Level A
  • 3.3.3 Error Suggestion, Level AA
  • 4.1.2 Name, Role, Value, Level A
  • 4.1.3 Status Messages, Level AA

Establishment of this accessibility statement

This declaration was established on 6/17/2025.

Technical specifications of the site

  • HTML
  • CSS
  • JavaScript

Testing environment

The verifications were performed with the following software combinations:

  • Firefox and NVDA
  • Chrome and NVDA

Methods and Tools to evaluate accessibility

  • Automatic testing: aXe
  • Manual testing: Color Contrast Analyzer
  • Functional testing: NVDA 2023.3, Keyboard navigation

Pages which have been the subject of compliance verification

The verification audit was performed on the following pages using the Orange va11ydette:

  1. Home + Navigation bar
  2. Mobile Plans
  3. Unique offers created just for you
  4. Over 15 years of expertise
  5. La Haute École du Service Parnasse
  6. Contact
  7. Legal Information
  8. [PDF] Conditions générales - Offre Parnasse Mobile pour les particuliers
  9. Be a Member of our Circle
  10. Parnasse Application Authentication
  11. Parnasse Application (connected)
  12. Plans -> Mobile Plans (connected)
  13. Plans -> Invoices (connected)
  14. Contact-us (connected)
  15. Legal Information (connected):

Feedback and contact information

If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

We welcome your feedback on the accessibility of this site. Please let us know if you encounter accessibility problems by sending an email to accessibilite.france@orange.com.

Legal remedies

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response, in this case: